This

notice has been developed for Dale Stephenson Ltd.’s members to help them communicate
the actions and procedures they are undertaking in response to Coronavirus
(COVID-19). Members are able to edit, adapt, publish and use this customer
notice as they see fit.



Last
updated 18 March 2020.





Customer notice regarding Coronavirus (COVID-19)



We’re continuously monitoring the health
situation caused by the Coronavirus outbreak.



As a result, we’ve put in place
new working procedures. These procedures aim to protect the health and
wellbeing of our employees and customers whilst minimising service disruption.



We will continue to work and serve
our customers as normal whilst adhering to current and future guidance
from government.



Prior to each appointment, we are speaking to customers over
the phone to ascertain the health conditions of occupants and whether they have
coughs or temperature in order to make a decision on whether it is safe to
attend the appointment.



When attending appointments, we are ensuring physical
contact with customers is kept to an absolute minimum and where possible we are
keeping a safe distance. We are
regularly washing hands with hot water and soap and we are currently not using
touch screen devices to obtain customer signatures.



We are ensuring our work spaces,
vehicles and tools are being kept clean with regular cleaning using detergents
and bleach to minimise the potential risk of spreading the virus.



We are stopping
non-essential business travel and where possible we are undertaking external
meetings by phone.



Our staff are under instructions
to stay at home and self-isolate for a period of 14 days should they develop new
continuous coughs and or high temperatures.
If after 14 days, they are feeling better and no longer have a high
temperature, we are allowing staff to return to work. If they have not had any
signs of improvement after 14 days we are advising staff to seek medical advice
by contacting NHS 111 online.



Please rest assured that we’re
monitoring the situation daily and reviewing government and Public Health
England guidelines. We’ll adapt our working procedures in line with any
changes.



The NHS
website has more information about how Coronavirus is
spread and answers common questions about the virus.